Itinerary is subject to change. Peru is a developing country and because of this the company cannot guarantee that everything will go according to plan.  Events may occur that are beyond our control and could force us to change the itinerary (examples: strikes, road blocks, road work, landslides, natural disasters, inclement weather, flight cancellations, train problems, etc). The company accepts no liability for these problems but we will do our best to change the itinerary and ensure the smoothest trip possible.  Additionally, sometimes service providers in Peru increase their prices with little or no notice (example: train, flights, entry fees to ruin sites).  When this happens will we notify you of the price increase and tour cost change. Please see our terms and conditions for full details.

Travel Medical Insurance: is required to depart on any trek (including emergency evacuation coverage and high altitude hiking). We also suggest personal travel interruption insurance in the event of inclement weather or other unforeseen circumstances that may arise. Please be sure you have adequate travel/medical insurance to deal with any health emergencies or travel interruption, and associated costs, that might occur.  Killa Expeditions is not responsible for losses incurred due to any travel interruption (ex: weather/natural phenomena, missed/delayed/canceled flight, acts of war/terrorism, strikes, pandemics/epidemics, site or trail closures, etc.), passport, visa, family emergency, or illness/medical issues.

Please keep track of all of your personal items at all times. The company is not responsible for loss of personal effects. All trekkers will be required to sign an accident waiver and medical status form prior to departure.

All treks have a briefing the night before departure and all questions can be answered at that time by your guide or office staff. However, any questions you have about the treks before or after booking please feel free to contact us. We also have a lot of information about Cusco that we can provide, hotels and restaurants we can recommend and offer discounts to, and we can also arrange any special, custom travel needs you may have - just ask!

We hold most of our briefings the night before at 7pm (for treks and day hikes) in our office. We will confirm this with you a few weeks prior to departure.

After each trip or tour, your guide will provide you with a survey report to fill out about your overall satisfaction. Please be honest and make suggestions where you feel they are warranted, but please do be realistic and keep in mind you are in a foreign, developing country with different cultural values and not everything you have grown accustomed to and expect in your country is available here. If you have questions please do not hesitate to contact us.

SUMMARY: Highlights of the key points, please see below for full terms and conditions

Multi-day treks & Train Tours: A deposit is required to secure your spot and is non-refundable. It is used to purchase non-refundable items such as train tickets, Machu Picchu entrance tickets, etc. The balance of the trek/train tour is due within 60 days prior. If you book your trek within 60 days the full amount is due. If you pay the deposit only upon booking, please note that our system will auto-debit the card on file the next day.

Day Tours & Day Hikes: The full cost of the tour/day hike is required at time of booking. 50% of this is non-refundable. The balance of the tour (if any) is due within 60 days prior

Cancellations: Initial deposit is non-refundable. You may cancel your booking by notifying Killa Expeditions or Agent used and the applicable cancellation fees shall be determined based on when the request is received by Killa Expeditions or Agent. (a) Cancellation received 60 days or more before departure of the first Product to depart in relevant booking: 60% of the Product total shall be refunded to you (Inca Trail excepted where 25% of the Inca Trail product total shall be refunded to you). (b) Cancellation received 59-30 days before departure of first Product to depart in relevant booking: an amount equal to 25% of the total Product shall be refunded to you. (Inca Trail excepted where no refund is payable). (c) Cancellation less than 30 days before departure of first Product to depart in relevant booking: no refund shall be payable to you.

The minimum number of trekkers required for departure is 6 (7 for the 4 Day Classic Inca Trail) for the price quoted online. If the minimum is not met within 2 weeks of departure, Killa Expeditions reserves the right to offer the 1-2 paid trekkers the option of 1) paying the difference to take a private trek, 2) transferring their payment to another trek with more trekkers booked, or 3) cancel the trek and provide a full refund. Please contact us with questions.

Please note itineraries are subject to change for a variety of reasons (safety, weather, natural phenomena, strikes, etc). For example: if the weather is very poor the trail could be dangerous and we may have to cancel or alter the itinerary and may be able to substitute another trek/tour instead, depending on the circumstances.

Travel Medical Insurance: is required to depart on any trek (including emergency evacuation coverage and high altitude hiking). We also suggest personal travel interruption insurance in the event of inclement weather or other unforeseen circumstances that may arise. Please be sure you have adequate travel/medical insurance to deal with any health emergencies or travel interruption, and associated costs, that might occur.  Killa Expeditions is not responsible for losses incurred due to any travel interruption (ex: weather/natural phenomena, missed/delayed/canceled flight, acts of war/terrorism, strikes, pandemics/epidemics, site or trail closures, etc.), passport, visa, family emergency, or illness/medical issues.

Please be advised that due to COVID19 pandemic and any subsequent variants - there may be border closures, quarantine measures, changes in entry requirements, etc. We will do our best to change your trek to a different date if issues arise that are outside of our control on our end. Please note you may also be required to show proof of a negative COVID19 test within 72 hours of departure and potentially a vaccination card once vaccines are widely available. As these terms change we will alert travelers to the new regulations.

For Full Terms & Conditions please see the policy linked at the bottom of our website in the footer. It is also available here: https://killaexpeditions.com/terms-conditions-peru/

We take your health and that of our staff very seriously. We adhere to the recommended rules as outlined by the Peruvian Government, including border closures, trail closures, face-covering orders, quarantine orders, negative COVID19 test results, and the eventual need for proof of COVID19 vaccination. We have instituted a number of increased hygiene precautions for food preparation and treks/tours outlined below. Face coverings will be worn at all times by the guide/staff and are required of guests in towns and ruin sites and anywhere else it is mandated per Peruvian rules. Social distancing will be observed to the best of our ability, especially along the trail if you wish to remove face coverings while hiking. Increased hand hygiene will be practiced and temperatures checked daily. Anyone exhibiting COVID19 symptoms will need to self-quarantine.

Machu Picchu has been declared a Safe Travels destination. In line with the good news that Peru is opening to a wider range of international visitors, we have updated our safety protocols to help keep you safe while you are travelling with us. 

Trips will take place in small groups (8 people per group, including guide), and according to the instructions we receive from the Ministry of Tourism. All of our transport will continue to be private services. 

Our guides, drivers, and representatives:

• Will wear masks and use antibacterial gel at all times
• Will be monitored continuously with temperature and symptom checks. If anyone has symptoms, they will be obliged to rest and recover, and substituted with other staff members

We will ensure social distancing by:

• Keeping 1-meter distance between passengers when boarding vehicles.
• Restricting physical contact between our staff and customers. 

To add to your packing list:

• Cloth or medical face masks
• Face shields
• Alcohol-based hand sanitizer (at least 60% alcohol)
• Disinfectant wipes (at least 70% alcohol) for surfaces
• Digital thermometer

We recommend the following steps to protect yourself and others when you travel:

• Always maintain a distance of 6 feet (2 meters) between you and others
• Avoid crowds
• Wear a face mask and a face shield
• Avoid touching your eyes, nose, and mouth
• Cover coughs and sneezes
• Do not travel if you are feeling sick
• Disinfect your hands often. It’s especially important after going to the bathroom, before eating, and after coughing, sneezing, or blowing your nose
• Wash your hands often with soap and water for at least 30 seconds
• If soap and water aren’t available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub your hands together until they feel dry

With our updated protocol, we hope to offer you a safe stay without compromising on our excellent service. We will continue adapting our standards according to the recommendations of health experts.

The Inca Trail 2D is open again as of Nov 2020 with a capacity of 150 people per day (down from 500).

We do not have confirmation as yet for the Classic Inca Trail 4D but we will keep you posted.  There are vulnerable communities along this trail and they are being closely monitored by the Peruvian Government.

The minister has informed that only 675 people will be allowed inside Machu Picchu per day, which is 30% of its capacity pre-pandemic.

Visitors will enter in groups of 8, with a tour guide, and will need to maintain a distance of 1.5-2 meters apart. Visitors will only be permitted entry when accompanied by a professional guide and have their tickets booked through a registered travel agent, such as Killa Expeditions. 

All of the above information is subject to change. Right now Peru has opened its borders to most countries but we recommend checking specifics for your country as these are updated regularly. 

Wishing you happy and safe travels!

 Blog Post: https://killaexpeditions.com/covid-19-travel-safety-protocols-with-killa-expeditions/